Customer Care

Store Policies

Hours

Our Atlantic Avenue store is open daily from 10:30am - 7pm, except for holidays or when otherwise noted.

Returns

General merchandise may be exchanged or returned for store credit within 14 days of purchase; we do not offer refunds. Store credit is kept in a log at our store and does not expire. Please note, furniture and artwork purchases are final sale. Additionally, merchandise on special order for an individual customer or as part of an advertised promotion is final sale.

Local Delivery

We offer local delivery services for a fee. If there is a piece you are interested in purchasing and having delivered from our store, please contact us at info@shopthemansion.com for a local delivery fee quote. We will need to know what piece you are interested in, to what neighborhood in New York City it is going, and whether it is a walk-up/elevator building. We are typically able to schedule local deliveries within 1 week of purchase at a time that is convenient for you.

Phone Orders

If there is an item you saw in the store and would like to purchase via phone, please feel free to give us a call at 347-987-3342. We can process your purchase over the phone and set aside your purchase for you to pick up. Items purchased that need to be picked up can be held in the store for 1 week, unless otherwise discussed.

Gift Cards

We sell gift cards in store as well as online. Our gift cards purchased in store are available in a small, business card size and can only be used for purchases in store. Gift cards purchased online can be used either in store or online and are sent as a link to either you or your gift card recipient. 

 

Online Policies

Sending a Gift

Let us take the hassle out of sending gifts! We are happy to gift wrap and/or write a card on your behalf. Just add your instructions for us in the "Special Instructions" box at checkout.  Email us at info@shopthemansion.com if you have any additional requests.

Shipping

We ship daily but, if you have a special request or need an order shipped immediately, just let us know via email at info@shopthemansion.com and we will try our best to move as quickly as possible!  

If you purchased furniture that noted additional shipping charges in the description, we will contact you upon purchase for payment. Those fees are for curbside delivery. If you live in New York City and would like local delivery, please contact info@shopthemansion.com for an estimate.

Returns

Online purchases are eligible for return and refund within 14 days of purchase. To be eligible for a return, your item must be received back to the store in the same condition that you received it and in its original packaging. Gift cards, health and personal care items, furniture, and lighting are final sale and ineligible for return. All sale items and customized or special order items are also final sale and cannot be returned.

If you wish to return your online order, please email info@shopthemansion.com with your order number and reason for the return. We are not responsible for and do not offer free return shipping. Please send your return item to our shipping address listed below. Once we receive your returned item, we will refund the credit card that made the initial purchase the purchase amount not including original shipping costs.  If your order had originally qualified for free shipping, we will process the refund for the amount paid minus the original cost that was incurred for shipping that order.

Damages



All shipments are insured with either USPS or UPS. If your purchase arrives damaged, please immediately take photos of the damaged products as well as the shipping boxes and email them along with order number to info@shopthemansion.com. We will immediately send out a replacement to you and take care of the insurance claim with USPS or UPS for you.   

Returned Gifts

All gifts are eligible for store credit.  Please email us at info@shopthemansion.com if you would like to return a gift you received from us.

Our shipping address:
Collyer's Mansion

179 Atlantic Avenue
Brooklyn, NY 11201